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Return Policy

IndoorDoctor, LLC will accept the return of any new unopened product within 30 days. IndoorDoctor LLC does not accept returns of used products. We would be glad to assist in coordinating the return, repair or exchange of a product with the manufacturer on your behalf based on their return polices below.

IndoorDoctor will credit your purchase, less shipping and handling (including promotional shipping costs). Refund Checks are made payable within 1-4 weeks after the merchandise has been accepted by the manufacturer.

Shipping costs are the responsibility of the customer unless otherwise stated.

Austin Air:

In the unlikely event that you are not completely satisfied with your Austin Air purifier, you may return the item in its original condition and packaging within 30 days of receipt and we will provide you with a refund, a replacement or an exchange.


You may return any new, unopened items within 30 days of delivery for a refund. A 25% restocking fee may apply to certain items. We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

EZ Breathe Ventilation:

You may return any EZ Breathe product purchased directly from EZ Breathe Healthy Home Solutions, LLC for any reason during the first 90 days starting with your product ship date, provided it has not been subjected to owner abuse.Upon receipt and inspection of the product, we will refund your purchase price less a 15% restocking fee. All refunds will be issued to the original form of payment (credit card, check, etc.). Refunds are limited to the purchase price and do not cover any consequential or incidental damage, any labor, repair or maintenance required to uninstall or repair to home/building. The product must be shipped in its original packaging, according to UPS guidelines. Any damage due to improper packaging will be the responsibility of the customer. Shipping and handling charges are non-refundable.


All ActivePure product sales are final. Returns except for defects within the first 30 days are not subject to refund or return.