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Our Process

A systematic, common sense approach that targets your areas of concern professionally, accurately, and rapidly.
We are your guide to a healthier environment.

The following phases explain the processes we take to fully understand your indoor environmental concern.

1. Initial Survey

IndoorDoctor’s process begins with your inquiry. During our initial conversation we will gather facts regarding your chief concern. Important preliminary information includes first an explanation of your concern, its adverse health effects, its onset, and the people affected and their previously diagnosed conditions; and second the layout of the property and the defined areas of concern, history of repairs or improvements to the property, and most importantly, your goal for the inspection. Next, you will schedule an assessment. An IndoorDoctor specialist will make every attempt to meet your schedule and deadlines. Our rapid response will enable you to gain solvency and peace of mind in the least amount of time possible. Before our visit, we will outline the pricing options. There are no hidden charges.

2. Assessment

On the day of the assessment, our uniformed specialist will verify your goals for the evaluation and testing. We will tour the property before using our calibrated, state-of-the-art testing equipment to take the prescribed diagnostic readings. During the inspection, the IndoorDoctor inspector will be glad to explain the function and specifications of each testing instrument.

3. Sampling

During the assessment phase, the inspector will take the appropriate type and number of samples needed to diagnose your environmental issue. During the sampling process, The IndoorDoctor specialist will continue to gather key diagnostic data. They will note the conditions that affect the sample on a chain of custody sheet that will accompany the samples to the laboratory.

4. Processing

After collecting the samples, the IndoorDoctor specialist will review the initial findings, give a general impression, and discuss the expected turn-around time with you. Our specialist will then send the samples and the chain of custody document to be processed at a third party accredited laboratory

5. Reporting

As soon as IndoorDoctor receives the laboratory results, the specialist will generate your customized report. If any imminent health concern exists, the specialist will notify you immediately. All IndoorDoctor reports recap the observations and technical readings taken during the inspection, interprets and translates the raw laboratory data into common terms, explains the significance of the results, pertinent standards, and guidelines for the contaminants of concern, and, if needed, details a corrective action plan.

6. Consulting

Follow-up consulting services are available upon request.

Our process does not end until you are satisfied.

Our process does not end until you are satisfied. We are glad to assist if you need help interpreting the report or if you would like additional clarification. Our expert consultation extends to your needs and our flexible schedule allows for timely quality assurance testing should you require any remediation.

“Jeff and Abe were GREAT! A family member had been diagnosed as having mold induced toxins as a result of her susceptibility and long term exposure to mold in our home. The medical implications are significant. Some mitigation had gotten...

Kirk Bishop Wenham,MA

“I sent a message to Indoor Doctor and within 10 minutes got a call from Jeff, the owner. The minute I started talking to him I knew this was going to be an excellent experience. He was so upbeat, positive,...

John Maier Andover MA

“5 stars is an understatement for Indoor Doctor and the phenomenal customer service we received from Abraham. After dealing with several health issues, we reached out to test for mold and immediately got a call back answering all of our...

Amelia Lambert, Chelmsford MA

“There is no way I can fully describe the outstanding service of this company! Amazing customer service! Right from the start when I had my initial intake call with John, who was so patient with all my questions, all the...

Lisa Cone McDonald, Bedford MA

“I had a great experience with IndoorDoctor during a very stressful time. They tested our air quality and they were quick about writing a very professional, easy-to-digest report with concrete suggestions for improving the situation. And when I had additional...

Katie Wheeler, Gloucester MA

“The folks at IndoorDoctor have been terrific. They were really helpful and informative. Prices are quite reasonable. Products were all delivered on time as promised, and the products are superb. We have 7 of the Austin Healthmate Jr. and the...

Dr. Marty Zase Colchester CT

“I just used Indoor Doctor to check for possible mold in a house. I connected with Jeff Bradley initially, and scheduled an appointment. From beginning to end the experience was great . The Technician Abe was extremely professional, knowledgeable, information...

Sheila White, Wellesley MA

“Abraham is a good guy who cares about what he can do for his client. I recommend him without reservation.”

Arthur Licata, Needham MA

“IndoorDoctor has been a game changer for us! Jeff’s professional analysis and simple-to-follow recommendations have made a significant difference in our home’s air quality. We especially feel safer in our home knowing their solutions help eliminate possible COVID-19 virus exposure....

Marcy Dusseault, Hooksett NH

“After several weeks of researching Environmental Testing companies, I selected and made a call to IndoorDoctor. From the moment I engaged in conversation with Jeff Bradley, I knew that this was the organization that was going assist me in getting...

Arthur Santilli, MS,MPH,ACHE Plymouth, MA