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For your reference, we have put together some of our most commonly asked questions:
IndoorDoctor is a professional indoor environmental testing company that specializes in assessing and improving indoor air quality through advanced testing methods and expert recommendations.
IndoorDoctor offers a range of services including mold testing, VOC (volatile organic compound) testing, air quality assessments, radon testing, water quality testing, and carbon monoxide testing.
IndoorDoctor has been in business for over 15 years, providing trusted indoor environmental testing services.
IndoorDoctor has conducted over 30,000 inspections, helping countless clients improve their indoor air quality.
We provide onsite services in Massachusetts, New Hampshire, Connecticut, Rhode Island, Maine, and nationwide through our on-demand testing services.
IndoorDoctor uses air sampling, surface sampling, and visual inspections to identify mold presence. The samples are analyzed in a certified laboratory to determine mold types and concentrations.
VOCs (volatile organic compounds) are harmful chemicals that can be found in household products, building materials, and furnishings. Testing for VOCs helps identify potentially hazardous air quality issues in your home or workplace. Learn more about VOCs in our blog.
t’s recommended to test indoor air quality annually, especially if you have health concerns, have made significant changes to your home, or after events like flooding or renovations.
Yes, poor indoor air quality can lead to various health issues, including allergies, asthma, respiratory infections, and long-term chronic conditions. Read more on how air quality impacts health in our blog.
Signs include persistent odors, visible mold, high humidity, dust accumulation, and health symptoms like headaches, fatigue, and respiratory issues.
Our testing is very accurate, using state-of-the-art equipment and certified labs to ensure reliable results.
Home test kits are generally not as accurate as professional testing. They often lack precision and proper laboratory analysis, leading to incomplete or misleading results.
While DIY kits are available, they often lack the accuracy and comprehensiveness of professional testing. IndoorDoctor uses advanced equipment and lab analysis to provide reliable results.
Yes, we highly recommend collecting an outside baseline sample for mold and soot testing. This helps us compare indoor air quality with outdoor air quality to better identify potential issues.
If you suspect mold behind the walls, we can perform minimally invasive inner wall sampling to check for hidden mold without causing significant damage to your property.
You can schedule an inspection by contacting IndoorDoctor via phone, email, or through the website’s contact form. We’ll work with you to find a convenient time for the inspection.
We conduct testing Monday through Friday, with our first appointment starting at 9:30 AM and the last appointment beginning by 4:30 PM.
While we generally do not perform testing on weekends, we can request special arrangements from our inspectors if needed.
No, you do not need to be present during the inspection. We can coordinate access to the property and complete the testing on your behalf.
Yes, it’s ideal to keep your windows closed before testing to ensure accurate results.
Yes, you can continue to run your dehumidifier as usual. It helps maintain normal humidity levels, which is important for accurate testing.
Payment is due at the time of testing. We accept various payment methods for your convenience.
Our testing services start at $299. The cost varies based on the scope and type of testing needed.
We offer rush processing with results available as soon as the next day.
Our return policy is outlined on our website. Please visit the Return Policy page for detailed information.
Yes, we offer a $50 discount for seniors.
Yes, we offer a $50 discount for military personnel
Yes, IndoorDoctor is fully licensed and insured, adhering to industry standards for all our testing services.
Yes, IndoorDoctor is veteran-owned and majority veteran-employed, reflecting our commitment to serving with integrity and dedication.
Currently, our vehicles do not have a logo, ensuring a discreet visit to your property.
Our on-demand testing service allows you to collect samples yourself using our provided kits, which are then analyzed in our lab. This is ideal for after-hours or when an issue, like an odor, is intermittent.
We recommend using our on-demand testing service, which allows you to collect samples when the odor is present for more accurate results.
No, we do not conduct asbestos testing, but we can recommend trusted professionals who do.
No, we do not conduct lead testing, but we can refer you to certified lead testing specialists.
We have locations in Derry, New Hampshire; Newton, Massachusetts; Providence, Rhode Island; Portland, Maine; and West Hartford, Connecticut.
Yes, we provide analytical water testing to identify contaminants and ensure your water is safe for consumption.
We recommend testing your water annually, especially if you have a private well, live in an older home, or have noticed changes in taste, odor, or color
Yes, we offer package discounts if you choose to test both your air and water quality during the same appointment.
Yes, we offer follow-up testing to ensure that any issues identified have been successfully addressed and that your indoor environment is safe.
No, the type of testing we conduct is generally not required to be reported to the state. Your results are confidential and shared only with you.
After testing, we provide you with detailed recommendations on how to improve your air quality. This may include ventilation improvements, air purifiers, or addressing specific sources of pollutants.
If a problem is detected, we’ll provide a detailed report with recommendations for addressing the issue, whether it involves remediation, ventilation adjustments, or other corrective actions.
To prepare your home for testing, ensure all areas to be tested are accessible, keep windows closed for at least 24 hours, and avoid running air purifiers or ventilation systems during that time.
The number of samples needed depends on your specific situation. We’ll guide you through the process and help determine the appropriate number and locations for sampling, based on your concerns.
Absolutely. You can inform us in advance of any specific areas you want tested, and we’ll ensure those are included in the inspection.
We typically collect air samples from open areas like basements, bedrooms, and living rooms. This helps us evaluate the general air quality in key living spaces.
We ensure accuracy by using state-of-the-art equipment, certified laboratories for sample analysis, and following strict protocols during testing.
While we typically schedule appointments in advance, we can provide expedited testing services in urgent situations. Please contact us to discuss your needs.
Setting up testing is easy even if you’re out of state. Provide us access to the property, and we’ll handle the rest. We can send you an electronic invoice, and you don’t need to be present during the testing.
Visit our blog on IndoorDoctor.com for articles, tips, and updates on indoor air quality and environmental testing.
Our on-demand testing service allows you to collect air, mold, or water samples at your convenience using our provided kits. These samples are then sent back to us for professional analysis in our certified lab.
You can order an on-demand testing kit directly from our website or by contacting our customer service team. We’ll ship the kit to your location with detailed instructions on how to collect samples.
We offer on-demand kits for air quality testing, mold testing, VOC testing, soot, spray foam insulation off-gassing, wildfire smoke residue, bacteria, allergens, formaldehyde, and more.
Yes, we offer testing for naphthalene and other chemicals commonly found in mothballs. This can help identify the presence of these potentially harmful substances in your indoor air.
Yes, we offer overnight shipping for our on-demand testing kits if you need to start testing as soon as possible. Just let us know, and we’ll expedite the shipment.
Standard shipping typically takes 2-3 business days, but we can expedite shipping, including overnight delivery, to meet your needs.
Yes, each testing kit includes a prepaid return shipping label, making it easy for you to send the samples back to us once you’ve completed the testing.
