IndoorDoctor was amazing! My husband and I put an offer in on a new home, and luckily, we called IndoorDoctor prior to purchase! The home was badly infested with mold, and thanks to Jeff and his state of the art testing, we were able to see what the regular home inspector missed the first time around, and were able to walk away from a very expensive mistake! When we put an offer on a second home, I didn’t think twice about calling Jeff again. There were a few small issues he did find, which he detailed extensively in his reporting, and he also kindly took the time to answer my questions over the phone and provided recommendations for products and contractors when I asked for them. I can’t say enough great things about this company and Jeff! From squeezing us into his full schedule, to expediting our sample testing, Jeff went above and beyond expectations!
“Jeff, with IndoorDoctor, is exactly the professional you want to find – immediate call return, able to fit me in that day, let me tag along and watch while he explained what he was doing and what I was seeing as he did it. He let me know that this wasn’t an insurmountable problem, just something to deal with as a home owner. I received the lab report the next day. The lab he uses issues clear reports that explain absolutely everything you want to know. Jeff’s recommendations on remediating the issue is straightforward, clear, and “doable”. As a bonus, he’s a genuinely nice person – friendly and sympathetic to your cause.”
“My daughter had a rash her Dr thought was from Mold. The IndoorDoctor tested and had results a couple days later. They identified the problem areas, offered solutions and more importantly to make sure my daughters health was better. We would highly recommend the IndoorDoctor to anyone who thinks they may have a mold problem or even for preventative maintenance. True experienced professionals are hard to come by today, Thank you IndoorDoctor!!
“IndoorDoctor provides thorough, professional, and fast service. Everything about this company is outstanding. A+++! My experience with IndoorDoctor started with John on the phone, who did a great job answering all of my questions and describing the testing process. Jeff arrived at my home that same week to do the testing. He is very knowledgeable and excelled at explaining everything to me and answering my questions, all while efficiently performing tests around the house. Jeff offered several recommendations during his visit and within a day he provided a detailed, understandable report of all the findings. The report included a phased approach to addressing the problems. This made the whole thing less overwhelming to me, and a whole lot less expensive than if I’d gone directly to a remediation company. Even though it has been several weeks, Jeff is still available (and happy) to answer my emails. IndoorDoctor does testing, not remediation, so there is no conflict of interest. The testing is all performed expertly and scientifically yet the results are written in a way that anyone can understand. In all interactions, Jeff makes me feel like my home and health are important to him. He has been friendly, efficient, and able to articulate the problems/findings in a way that make sense to me. He has been an ally to help me through what is often a confusing process. Long story short, Jeff’s recommendations are working and my health is improving as a direct result of his work. 🙂 I strongly recommend getting the Indoor Doctor for expert assistance with your indoor environment. This company is the best.”
“[IndoorDoctor] came out to my house and he was extremely professional and made sure we understood 100% about his process before he started. He was very friendly and put shoe covers on. I would highly recommend him to anyone who asked.
“very thorough and knowledgeable. He explained everything as he did his inspection. The report came quickly and he gave several options for solutions. He even helped us purchase the right dehumidifier for our home and got the best price. I would highly recommend Indoor Doctor.”
“We were thoroughly satisfied with Indoor Doctor. We needed to have our home tested for mold immediately because our son was sick. Jeff Bradley was especially accommodating. He is knowledgeable and explains the testing well. We were also satisfied with the remediation specialist he referred us to.”
“Absolutely the tops! Amazing customer service and an expert in the field. Do not hesitate to contact this company. From start to the end and thereafter Jeff has provided exceptional service. Exceptional in all areas. I would call him again in a heartbeat.”
“IndoorDoctor has always been so responsive, professional, thoughtful and helpful. It’s great when you know you can just trust someone, and they are definitely that kind of place. We’re so glad we found them!”
” I give 5 stars to Jeff from Indoor Doctor because he provided courteous and prompt service. He assessed mold in my home as I am renovating a kitchen. Jeff is very knowledgeable and uses state of the art equipment. He provided a thorough report with recommendations ahead of schedule so that I could take action and keep my renovation going.Indoor Doctor assessed mold contamination in a wall between my kitchen and bathroom. Arrived on time, conducted his work efficiently, and provided test results ahead of schedule. Very knowledgeable and provided a referral to a mold cleanup company.”
“I recently purchased two Austin Air Purifiers, a large one for my basement which was recently remediated of mold, and a smaller one for my bedroom. I have just been amazed by how it changes the air quality. The air feels very refreshing and light, the opposite of stale and stagnant. I love it so much, that I have been carrying the smaller unit around the house with me, up to my office on the third floor to see patients and into kitchen where I spend a lot of time working on my laptop. I finally decided to order two more smaller units so that I can stop carrying the machine around the house. One of the bedrooms in my home always had a funky odor that I could never eradicate or figure out where it was coming from. I put the small air purifier in there overnight, and now that smell is gone. I did not anticipate that it would make such a big difference or that I would react in such a strongly positive way to it. The purified feels very supportive of my well being. I highly recommend it.”
“We purchased a home built in 1889 with a fieldstone foundation and partial dirty floors. We were concerned about the air quality given home damp and humid the unfinished basement got during the summer months. Jeff came to our home for a site visit. He was very polite and informed. We talked about what should be tested and Jeff took some samples. A few weeks later Jeff emailed a very detailed report with the test findings and his suggestions. He made himself available for follow-up questions and further clarification. We were very happy with Jeff and would recommend the IndoorDoctor.
“Jeff’s quick response and attentiveness to our needs was exceptional. He provided information on how to remedy the situation, but did not push. We would recommend IndoorDoctor to anyone.”
“IndoorDoctor was so professional and knowledgeable. The communication was amazing! We will be hiring them again and highly recommend IndoorDoctor”
Jeff was super. He explained everything to me and answered all my many questions. He gave me some initial recommendations and followed up with a detailed, understandable report of all the findings. He was also available afterwards to respond to more questions that I had. He was professional, friendly, and I felt that my job was important to him. I first called him on a weekend and he returned my call right away. And the written results came within 2 days of doing the work! Perfect for someone like me.
“Our church has utilized the services of IndoorDoctor, LLC on two occasions and were very pleased with the results as well as their professionalism throughout the process. We would highly recommend them for your needs, business or personal.”
“My son was having health issues that have a possible link to off-gassing from bamboo flooring. We decided we should have the air quality tested in his bedroom specifically, even though we have bamboo throughout the common areas of the house. His is the only bedroom with bamboo, so he is exposed to it more than anyone else. John was awesome…very respectful of our home and our situation. He offered many excellent suggestions for making our son’s environment cleaner, and how to prepare for his homecoming after a lengthy hospital stay. He was extremely patient with my questions too! It’s been a hard experience having a child struggling in this way, but John has been a bright spots in this experience. The preliminary results were hopeful and John was optimistic that the lab results would be much the same. The official results came back within a few days and the emissions from the bamboo floor were negligible. The peace of mind was well-worth the cost! So grateful for John’s professionalism, his expertise, his good humor, patience and compassion.”
“John was fantastic — super helpful and accessible. I can’t thank him enough for the great job he did for us!”
“Tested indoor air for mold and other issues. Also tested and reported after remedial work was done. Provided report, recommendations, and some air cleaning equipment. Was very responsive, before, during and after site visits. Very happy with services provided.”
“I am not one to write testimonials but the Austin Air Filter system really worked for me overnight.
I had symptoms ranging from headaches to fatigue when I came to stay in my summer home in Maine. The interior had been gutted and totally rebuilt with new materials in 2014. I couldn’t imagine what the problem could be. Both radon and carbon monoxide tests were negative. There was no evidence of mold anywhere. I learned from you that new construction materials could give if chemicals that could produce my symptoms. The day the Austin units arrived, I plugged them in and turned them on high. That night I slept very well. In the morning I could feel that the air seemed lighter. Since buying these two units the symptoms I had disappeared.
I am so grateful for your help.”
“Jeff is very knowledgeable, thorough, and friendly. I’ve used his services several times and will again should the need arise.”
“It was a pleasure having Jeff Bradley do an inspection of our premises.
He was prompt and most professional. Jeff was very knowledgeable about his work subject and had sophisticated equipment with which he did the inspection.”
They were awesome. They told me what they were going to do and did exactly that. Very clear about everything! Showed up on time!
“Jeff is very knowledgeable, thorough, and friendly. I’ve used his services several times and will again should the need arise.”
“A very knowledgeable and astute young man,any home purchaser would benefit from his service,his service provided far reaching benefit for us ., and goes beyond the traditional home inspection.”
“We own a summer home in Rockport, Ma. Shortly after purchasing the home we noticed a horrible musty smell coming from the basement and several rooms in the house. Needless to say we were very concerned about mold and even more so because we have young children with severe allergies.
After a quick internet search I came across “Indoor Doctor” and had them come out to do an assessment. Jeff was very thorough in going through the enire house doing a visual inspection as well as air quality testing. I felt extremely confident in his abilities to accurately assess what was going on with our house. He explained everything to us in a non alarming way and told us we would have our results back in about a week or so. Couldn’t have been happier with this company! We have since had a mold remediation done (totally separate company) and then installed an EZ breathe system with great results!
I would like to add the fact that we had similar air testing done for our home in NY with a different company and didn’t have NEARLY the same experience as we did with Jeff! Although he could t travel to NY he was extremely helpful in guiding us through the entire process and telling us what needed to be done (although without expecting extra payment from us!) Very professional but also truly cares about his clients:)”
Quick response to my request. Very Knowledgeable professional and quick turnaround for lab results
“Jeff was outstanding. Punctual, professional, thoughtful. Efficient. It was a truly outstanding service
“fantastic-.unbelievably thorough and gave me a great report. Took time to go over his recommendations. Luckily it was not mold at all but cats marking territory on rug. Going with hardwood floors now. I also purchased a high end air purifier on their recommendation which Jeff is dropping off today. Again cannot recommend this service more highly”
“Excellent. Everything about this company is pretty amazing. The level of professionalism on every front is probably the best I have experienced any where. Having a career where I worked with Fortune 500 companies, Jeff’s expertise and customer service were at that level. Follow-up continued for months after the service to make sure all the other things we needed to do were done and his testing was without issue. The company responded immediately, worn all the right protection, was respectful of our home, communicated every step of the way and within days of the initial service we received a personal thank you note. Really a great company, I would highly recommend based on our personal experience.”
“I’m just sorry I can only give 5 stars. I have been burned in the past by contractors and generally feel nobody gives great customer service anymore. Boy did Jeff change my mind. He was prompt, courteous, highly knowledgeable, and took a genuine interest in my situation. i was blown away when Jeff sent me a thank you card in the mail for hiring him for my mold testing needs. Jeff was recommended to me by someone and I have been telling anyone who will listen about him and my great experience. Hope I never need him again, because that will mean I have mold, but if I do I’d hire him again in a second. I also felt great about supporting a veteran owned company as we owe Vets so much.”
” I was very pleased with the performance of this company. I left a voicemail, got a prompt response from John and set up an appointment for the following week. Jeff arrived within the timeframe given and after conversing some with me set to work. I was interested in what he was doing so watched. Jeff was very personable and willing to communicate with me during the process. In a timely manner I received a detailed report which included observations and recommendations. After receiving the report I had some questions, emailed Jeff and received a prompt response to my questions. All in all I was very happy with the level of professionalism, service and follow-up and would not hesitate to call IndoorDoctor LLC in the future or to recommend”
“Friendly. Very knowledgeable. Not pushy. Highly recommended.”
“IndoorDoctor contacted me promptly and set up an appointment. Jeff is very knowledgeable, took his time and advised me of every step in the process. The report was excellent and received within a very short timeframe as promised. He gave me advice on several options regarding repairs needed. He followed up and even sent thank you cards. I was very impressed with the company and would recommend them highly. 5 stars for sure.”
“It is immediately apparent how serious Jeff is about his profession. He came to my house late in the afternoon and spent almost 3 hours investigating every possible area that could have been affected, and also took the time to fill me in on what he was doing and what I could be doing differently to improve the air quality of my home. From start to finish it was very clear that he was there to help me.”
“very thorough…called me after the fact to see how my health issues were going and offered much remedial advice…very amenable to phone follow-up calls as well…excellent service!”
“Very knowledgeable and responsive to questions. Appointment availability was excellent. Overall, excellent experience and I will definitely recommend Indoor Doctor to my friends and colleagues.”
“Outstanding customer service in setting up site visit, onsite explanation of the process, and follow-through afterwards. We got a thorough report and have been able to talk through the next steps recommended. Highly recommend.”
Highly detailed org. with impeccable follow through communications, through text, email, phone and face-to-face. Director was available to us to decipher all our questions related to the lab results and was Highly knowledgeable! Most impressive was the detailed and varied ways for illustrating the mold issues through the technical mechanics of infrared heat/cooling camera as well as moisture metering. At times the findings where illustrated 2-3 different ways.They come to preform the tests nearly immediately and rushed our lab results We would absolutely recommend IndoorDoctor !!
The engineer who came was highly qualified and outstanding in the quality of the report and the information he was able to provide. (Also very personable and professional). I am in the process of addressing the important issues identified. Three of the problems were serious and require attention. I give this firm my highest recommendation.
“Very professional, knowledgeable and didn’t try to ‘upsell’ me. Would definitely hire him again!”
“It is refreshing to deal with a company (real people) who genuinely care for their customers. Your friendliness and professionalism was outstanding. I thank you for the bottom of my heart for your genuine concern for my health and following up emails. If it wasn’t for you doing this test on the house in a timely manner, then I could been even sicker and not known why. Thank you again Jeff and John so much.”
“Jeff Bradley was excellent to deal with. He was timely and professional and tested for mold for us. He completed the test and provided the report 24 hours later.”
“Thank you for all your help and information. It is extremely appreciated. More than you can imagine. I can’t thank you enough for your concern and consideration. “
“Prompt, friendly and very professional. Took time to explain types of mold found in a property I was considering purchasing. Their findings and explanation saved me from purchasing a property that was improperly disclosed, saving me tens of thousands in mold remediation costs I would have needed.”
“Very knowledgeable and responsive. Independence from remediation companies is important to their unbiased advise.”
“One of our bedrooms had developed a very unpleasant odor. We had tried everything (scrubbing the walls, replacing bedding, using anti odor treatments etc). Nothing worked. We could not figure out what was wrong. We were referred to the Indoor Doctor by a contractor we used in the past. Jeff came to the house on time with a number of air and mold testing kits. After 30 minutes of examining everything in the room and running some tests, he said he thought he had the answer. A small area rug was emitting a foul smell from the underside. That was it. Mystery solved.
“…I am buying my first home by myself and was very upset when during the house inspection mold was found but both John and Jeff instantly made me feel less anxious…Jeff explained in detail each step of the process he was doing while inspecting the mold. He also answered any questions. I got a detailed report just 2 days later with remediation suggestions and the lab report included.”
“They were great.”
“Jeff from IndoorDoctor arrived right on time and immediately got to work while explaining in layman’s term step by step exactly what he was doing and why. He is very professional and hard working.”
“Very professional service. Jeff had all the info I needed and explained the entire air testing process in an easy to understand way. Plus the turnaround time on the air analysis reports was outstanding. Less than 2 days!”
“Jeff was able to make a same-day weekend visit. He was punctual, polite, and professional. First I walked Jeff through the home to show him the spaces and areas of concern. Jeff then explained exactly what he was going to do and got to work. He tested every room for moisture in the walls, floor, and ceiling. He photographed visual signs of mold, took air samples in a number of rooms, and took physical samples of visual mold. Jeff was very easy to talk to and answered every question I had. Jeff only does testing so there was no selling of cleaning services or other products. A few days later Jeff sent me a very thorough report detailing what he found, the results of the tests, pictures, and other information of the visit and his findings. Jeff was also available for follow-up questions after I received the report. I highly recommend IndoorDoctor for mold testing.”
“A+ experience, from the initial phone call, to the receipt of the Inspection Report. John’s phone consultation and email follow up gave me complete reassurance that I selected the right team for the job. Jeff arrived promptly for the inspection. He was professional, personable, attentive, genuinely concerned with our issues, very knowledgeable, very thorough, and great at explaining what was going on and providing recommendations for alleviating any suboptimal situations. I just finished reading the report, and it is exceptional. It’s simple, if you want air quality testing done, hire these guys. The value of the service is incredible.”
“Very professional. Explained everything thoroughly and seemed genuine in his concerns for our family.”
“My husband and I recently had a child and wanted to make sure that the air quality of our home was satisfactory, so we contacted IndoorDoctor. They quickly responded and easily set up a time to do an inspection. We felt completely at ease with Mr. Bradley and he explained each step of the process to us very well. He was an true professional and we never felt forced to have any additional testing done in the house, although we did opt for a couple to be on the safe side.”
“The environmental engineer that was sent to my home from IndoorDoctor first conducted a visual inspection of all water damaged areas within my home that I was concerned with, in order to determine an appropriate course of action with respect to meeting my needs. Within minutes of his arrival, not only was he able to address all of my questions and concerns; he also observed additional water damaged areas, as well as chronic evidence of water intruding into my home that I would not have been able to find on my own.”
“Thank you for the report ,the excellent service provided and timely manner it was preformed.We will certainly recommend your services.”
“Very good company. Would recommend them to my friends.”
“Very prompt and professional service. Answered all questions so that a layman could understand.”
“They responded promptly and did a great job. Their inspection report saved us thousands or dollars by pointing out the exact conditions, locations and recommended mold remediation methods. Mold remediation company estimates suddenly came in without overblown costs!”
“They were very informative, prompt, did a great job!”
“Absolutely amazing! He was very professional and helpful. I would definitely recommend him to a friend!”
“Quick, informative, nice to work with, reports are quick and professional. Very pleased with these guys. Thank You.”
“IndoorDoctor was awesome! They were on time, professional, and honest. They got me all of the information I was looking for efficiently. I highly recommend them!!”
“They were a very dependable company and very pleasant on explaining all of the testing results and what needed to be done. I would highly recommend them again.”
“Very helpful on the phone prior to selecting IndoorDoctor so I knew exactly what to expect. Arrived quickly and on time and delivered service exactly as promised. Very thorough and professional. Results arrived via email in less than 48 hours with an immediate follow up call to explain the results to me personally. I could no have been more satisfied.”
“Jeff and John were both amazingly professional. They are extremely knowledgable, friendly and personable. They were very accommodating to our schedule and got the job done quickly.”
“They performed job in timely and efficient manner.”
“Jeff was very professional, came early and has been helpful with referrals for mold remediation. Helped process our information in a timely manner and made sure that we got what we needed when we needed it. Very good follow-up as well.”
“I was pleasantly surprised by the quality of service IndoorDoctor, LLC. provided. I would recommend them to anyone who has an air quality problem.”
“I found IndoorDoctor to be very professional and efficient. I would highly recommend them.”
“Very professional, detailed inspection, John answered all our questions and Jeff had a quick turn around on our sample results.”
“I was very pleased with the service. The report I received enabled me to convince Sears Roebuck that the dishwasher was leaking. They had a hard time finding the leak, but because I had such good photos of the hidden damage & mold, they persevered in finding the problem. Jeff Bradley was professional, knowledgeable & arrived on time. He did not try to sell me services that I did not need.”
“Very professional, knowledgeable and didn’t try to ‘upsell’ me. Would definitely hire him again!”
“Absolutely pleased with timely response, and professionalism!!! Would highly recommend to anyone!!”
“Jeffrey Bradley was extremely responsive, provided all information I requested to assist me in making my decision and was able to do the testing and turn the report around in less than a week, which I think is highly quick service. He was very knowledgeable and was able to work with me to do the minimum work necessary for the outcome I required.”
“Jeff was totally professional, his service helped me avoid a $150,000.00+ mistake. He worked with me to provide the service that fit my needs best..I would recommend him to anyone. He not only provided test results, he spent the time to explain the results to me and helped me understand my options. Two thumbs up!!!!!! Can’t say enough positives. Thank you Jeff.”
“Jeff showed up on time and explained everything he would be doing. He went over the results with me when he was finished and called me to follow up and let me know the results of the lab work. He was very courteous and friendly. He answered all my question and also had recommendations for fixes. I have already recommended him to my friends and family. I would definitely use Indoor Doctor again.”
“I was very pleased with the Indoor Doctor. Jeff was on time, fully prepared, friendly and an expert in his field. He met my deadline and explained the process to me clearly. I was really impressed with all the technical gadgets. I would highly recommend him to anyone with a mold issue.”